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Whitepapers Library

Increasing business value with VoIP

Frost & Sullivan Whitepaper Sponsored by Covad Communications

Introduction

Businesses are in a constant struggle to control overhead.Voice over IP (VoIP), along with the IP telephony (IPT) capabilities it enables, is a technology that offers small- and medium-sized (SMBs) businesses a choice of solutions that can lower telecommunications costs and, in many cases, enhance productivity. Additionally, using VoIP will allow these businesses to take advantage of future application development.

A straightforward way of controlling telecom costs is through network convergencehaving a single point of connection for delivering services that customers need at a particular location. This means, of course, that a customer's telephone service provider is also the customer's provider of data services, such as Internet access, email, and Web hosting. Service providers understand the importance of being a one-stop shop, which is why they are expending large amounts of capital to build multi-service networks that support data, voice, and video services. Initially developed for data communications, IP is proving to be a highly flexible technology for multi-service delivery.