Prepared By Akber Abbas (Sales Engineer, Five9 Inc.)
Introduction
Call Center is a centralized office used for the purpose of receiving and
transmitting a large volume of requests by telephone.
A call center is operated by a company to administer incoming product support or
information inquiries from consumers. Outgoing calls for telemarketing, clientele, and
debt collection are also made. In addition to a call center, collective handling of letters,
faxes, and e-mails at one location is known as a contact center.
A call center is often operated through an extensive open workspace, with work stations
that include a computer, a telephone set/headset connected to a telecom switch, and one
or more supervisor stations. It can be independently operated or networked with
additional centers, often linked to a corporate computer network, including mainframes,
microcomputers and LANs. Increasingly, the voice and data pathways into the center are
linked through a set of new technologies called computer telephony integration (CTI).
Download Information
Worldwide voip billing solution provider since 1999
Address: 850 Ives Dairy Rd., Ste. T/57-320 - Miami, FL 33179 - United States
Tel: +1.305.655.0311 - +1-305-655-1605
E-mail: info@cyneric.com
