Dial tone is probably the most
critical enterprise service of all IT
services. Right up there with payroll
service, dial tone or the lack
of it, can inspire 1,000 times more
passion than poor PC availability,
e-mail spam, or elevator power
outages. That's because people
have grown accustomed to high
quality audio in their personal
and professional lives, and they
continue to demand it from the
technology their company might
employ.
For whatever reason, telecommunications
departments have tended
to have longer product life
cycles and more heterogeneous
environments than any application
or IT unit in the company.
More than anything else, that
may have to do with the heritage
of limited innovation, oligarchystyle
pricing, and high maintenance
costs perpetuated by telephone
company repairmen in little
white trucks. In fact, the multivendor
environment is probably
due not just to the spate of mergers
and acquisitions in the customer
environment over the past
decade, but also to the geographic
strength of different vendor sales
and service organizations, timing
of projects, and the natural tendency
to keep vendors "honest"
by splitting the business.
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Worldwide voip billing solution provider since 1999
Address: 850 Ives Dairy Rd., Ste. T/57-320 - Miami, FL 33179 - United States
Tel: +1.305.655.0311 - +1-305-655-1605
E-mail: info@cyneric.com
