Part of our family of solutions for commercial VoIP Networks. One of the main problems with VoIP networks is controlling the termination quality of the calls made through Carriers. This generates uncertainty and lack of information to keep business runing .
Cyner CR2 (Completion Rate & Routing) is designed to determine the termination quality of the calls. It provides you with the necessary information to optimize the decision making process so you can take steps based on trustworthy information compared with your call termination vendors.
It’s not unusual to see that the quality of service offered to customers is low, or does not surpass the goals, due to a lack of knowledge of the fact that the quality of the call termination is low or the Carrier, for whatever reason, just couldn’t terminate them. This turns into an immediate disadvantage for your commercial operation.
Our solution, among other things, provides you with a serie of statistical reports, even historical ones, that make it easier for your company to renegotiate the cost by presenting the ACTUAL termination quality compared with that agreed upon with the Carrier.
Cyner CR2 can be used from any workstation or computer that is connected to the Internet because it is a 100% web-based real-time monitoring platform.
Technical information
Cyner CR2 works by using statistics from the main data base, which was generated by Cyner CDR With Cyner CR2 you can check the amount of calls according to destination considering the percentage of calls terminated successfully, while recording statistics of them. You can follow-up on the ASR by country, check the termination statistics and check, in real-time, that the termination quality is good. The best one so your business works.
Cyner CR2 can be used from any work station or computer that is connected to the Internet because it is a 100% web-based real-time monitoring platform that is connected with the main data base.
It has a trouble ticket generating module for problems follow-up.
Dispatch of tickets to the carrier, multiple addressees alert creation.
Alerts e-mailed out or sent to cell phones by SMS
User management with different information levels
Reports generation, statistical and comparative graphs for technical decision making.
Cyner CR2 is a core part of our network support platform and is designed to provide the necessary technical conditions so that VoIP telephony commercial operations function properly.
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