ASR, ACD, PDD

Parameter indicators, such as: ASR, ACD PDD.

Information That Help To Make The Right Decision

Our software allows you to filter customer traffic or specific destination according to specific vendor. With this information at hand, you can act quickly before you receive customer

• complaints. Increase your client retention by staying on top. Let our software alert you, not your client.


• For instance critical information regarding disconnection causes will allow you to know whether the failed calls are due to lack of circuits, codec problems, remote network problems, etc. with clear representations and comparative graphs.

Voip Network Solutions / Real Time Traffic Control:

ASR graph from last 24 hs, will help to evaluate provider quality of service, and quality disputes Total traffic graphs, filtering per provider and per user. This will show you the quality
• you are buying, and the quality your customer is getting Multi-graph showing quality and traffic, to evaluate the performance when traffic is high ACD graphs, per provider, per destination. You can define alerts when traffic is out of standard pattern

Early Alerts, Prevention

Definition of multiple parameter alerts such as Destination, Carrier, ASR, and ACD
Alerts by e-mail or by SMS to mobile device
• This function allows you to stay on top as well receive more details without increasing monitoring costs

Trouble Tickets With Vendors/Providers

Open trouble tickets with providers seamlessly. No need to go through a tedious and time consuming exercise of gathering CDRs and searching for call failure reasons. Our software does
• this for you
• Our software helps you come to a solution you need in timely fashion
  
• Trouble tickets control and follow-up to permanent supervise each case
  

Ample & Generous User & Operator Management

Ability of tired access creation. Both engineers and executives are continuously informed. Operator or Administrator system user levels, language definition even for the user interface,
• alerts through e-mail, SMS messages and more.